Refund policy

RETURN & REFUND POLICY

At Kiyara Botanics, customer satisfaction and product hygiene are our top priorities. We aim to ensure every order reaches you in perfect condition.

Returns Eligibility
Due to the nature of skincare and personal care products, we do not accept returns once the product has been opened or used.

However, returns or replacements are accepted only in the following cases:

  • You received a damaged product

  • You received the wrong item

  • The package was tampered or missing items upon delivery

Return Request Timeline
Any issue must be reported within 48 hours of delivery. Requests made after this period may not be accepted.

To raise a return or replacement request, please contact us with:

  • Order number

  • Clear images or unboxing video of the product/package

  • Description of the issue

Refund Process
Once your request is verified and approved, refunds (if applicable) will be processed within 5–7 business days to the original payment method.

Non-Refundable Situations
Refunds or replacements will not be provided in cases of:

  • Change of mind after purchase

  • Improper or incorrect usage of the product

  • Skin reactions due to individual sensitivity (we recommend patch testing)

  • Delays caused by courier partners or external factors

Replacement Policy
In eligible cases, customers may receive a replacement product instead of a refund, depending on stock availability.

Contact Us
For return or refund support:

Email: kiyarabotanics@gmail.com
WhatsApp: +91 7439839765